Service levels

What availability and support can honestly be expected today. There is no service-level agreement.

Draft — not in force. Draft 0.1 · Not in force — no effective date has been set · Awaiting review by a qualified lawyer (UK data-protection and commercial law).

Current position

COHESORA is in early access. No availability, response-time or recovery commitment is offered and no service credits apply. The pilot runs on a computer operated by INVICTT AI behind a temporary Cloudflare connection; it restarts automatically after a crash or reboot but is unavailable while that computer or its internet connection is down, and the connection itself can drop for some minutes when it is replaced.

Proposed targets after moving to managed hosting (not in force)

Availability target 99.0 % per month at launch, rising to 99.5 % once point-in-time recovery is enabled.
Recovery point objective 24 hours (daily backups), then 2 minutes with point-in-time recovery.
Support by e-mail within 2 working days (UK business hours).

Data safety

A suspended or expired trial never deletes data; firms can export everything at any time, including while suspended.

Decisions required before this can take effect

Matters for professional legal approval or for INVICTT AI to determine. They are deliberately not answered here.

Whether to offer an SLA at all at launch, and its targets, exclusions and remedies.
Support hours and channels.